Privacy Policy

Privacy Policy

1. Introduction

At Dooneyd, we respect your privacy and are committed to protecting the personal information you share when accessing our official website, purchasing our products (including handbags, wallets, business cases, travel accessories, apparel, shoes, and watches), or interacting with our services. This Privacy Policy explains what personal information we collect, how we use, store, and protect it, and the rights you have regarding your information. By using our website or engaging with our services, you acknowledge and agree to the collection and use of your information as outlined in this policy.

2. Types of Personal Information We Collect

We only collect personal information that is necessary to provide our services, fulfill your orders, and enhance your shopping experience. The specific types of information we gather include:

2.1 Account & Contact Information

When you create a Dooneyd account, place an order, or subscribe to our newsletter, we may collect:
  • Full name
  • Email address (e.g., the one used to receive order confirmations and updates at [email protected])
  • Phone number (to send delivery notifications or resolve order issues)
  • Shipping address (to ensure your handbags, shoes, or other products are delivered correctly)
  • Billing address (if different from your shipping address)

2.2 Order & Payment Information

To process your purchases, we collect details related to your transactions:
  • Order information (e.g., product types, quantities, specifications like watch models or handbag colors, and order dates)
  • Payment method details (e.g., last 4 digits of your credit card number, PayPal account ID) – we do not store complete credit card information; this is securely processed by third-party payment providers (e.g., Stripe, PayPal) that comply with industry security standards (PCI DSS).
  • Transaction records (e.g., order amount, payment status, refund history)

2.3 Website Usage & Technical Information

When you browse our website, we automatically collect non-identifiable or pseudonymized information through cookies and similar technologies (e.g., web beacons):
  • Device details (e.g., smartphone, laptop, operating system, browser type)
  • IP address (to determine your general location for shipping feasibility)
  • Browsing behavior (e.g., pages viewed, products added to the shopping cart, time spent on the site, search queries like “leather wallets”)
  • Referral source (e.g., how you found our website—via a search engine, social media, or a referral link)

2.4 Voluntarily Provided Information

You may choose to share additional information with us, such as:
  • Feedback or reviews (e.g., “This travel bag held all my essentials for a weekend trip”)
  • Survey responses (e.g., preferences for handbag styles or color choices)
  • Communication history (e.g., emails or messages exchanged with our customer service team)

3. How We Use Your Personal Information

We use your personal information only for legitimate purposes, in line with applicable laws and our business needs. The key uses include:

3.1 Fulfill Orders & Deliver Services

  • Process and ship your orders (e.g., arranging delivery of a business case to your specified address)
  • Send order confirmations, shipping updates, and delivery notifications via email or SMS
  • Resolve order issues (e.g., replacing a damaged watch or correcting a shipping address)

3.2 Provide Customer Support

  • Respond to your inquiries (e.g., size guidance for shoes, care tips for leather handbags) via email ([email protected]), account portal, or social media
  • Address complaints or requests (e.g., initiating a return for an ill-fitting blouse)
  • Provide after-sales support (e.g., warranty claims for faulty wallet zippers)

3.3 Manage Your Account

  • Maintain and secure your Dooneyd account (e.g., verifying your identity when logging in)
  • Update you on account activity (e.g., password changes, order history access)

3.4 Personalize & Improve Your Experience

  • Tailor product recommendations (e.g., showing travel accessories if you’ve viewed business cases)
  • Optimize our website (e.g., improving navigation based on browsing behavior)
  • Test new features or product lines (e.g., surveying customers about potential watch designs)

3.5 Marketing & Communication (With Your Consent)

With your explicit permission, we may send:
  • Promotional emails (e.g., discounts on handbags, new arrivals of apparel)
  • Newsletter updates (e.g., style guides, care tips for watches)
You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in the email or contacting us at [email protected].

3.6 Comply With Legal Obligations

  • Retain transaction records for tax and accounting purposes
  • Cooperate with law enforcement agencies in legitimate investigations (e.g., preventing fraud related to order payments)

4. Sharing of Personal Information

We do not sell, rent, or disclose your personal information to third parties for their own marketing purposes without your explicit consent. We may share your information in the following limited circumstances:

4.1 Third-Party Service Providers

We partner with trusted third parties to help us deliver our services. These providers are only given access to the information needed to perform their tasks and are required to protect your data:
  • Logistics Partners: Courier companies (e.g., DHL, FedEx) receive your name, phone number, and shipping address to deliver your orders.
  • Payment Processors: Providers like Stripe or PayPal process your payment information to complete transactions.
  • IT & Analytics Providers: Companies that help us maintain our website (e.g., hosting services), analyze user behavior (e.g., Google Analytics), or manage customer data (e.g., CRM tools) – these providers do not use your information for their own purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation (e.g., responding to a subpoena or complying with anti-fraud laws).

4.3 Business Transitions

In the event of a merger, acquisition, sale of assets, or other business transition involving Dooneyd, your personal information may be transferred to the successor entity. The new entity will continue to protect your information in accordance with this Privacy Policy.

5. Protection of Your Personal Information

We take reasonable technical, administrative, and physical measures to safeguard your personal information from unauthorized access, use, disclosure, modification, or destruction:
  • Data Encryption: Sensitive information (e.g., email addresses used for login, payment details) is encrypted using industry-standard SSL/TLS technology when transmitted between your device and our website.
  • Secure Storage: Your information is stored on secure servers with restricted access (e.g., firewalls, password protection) and regular security updates.
  • Access Controls: Only authorized Dooneyd employees (e.g., customer service representatives, order processors) who need your information to perform their duties have access to it. These employees are required to comply with strict confidentiality obligations.
  • Third-Party Oversight: We regularly review the security practices of our service providers to ensure they meet our standards and comply with applicable laws.
Please note: No data transmission or storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You can help protect your data by using a strong, unique password for your Dooneyd account and not sharing your login credentials with others.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. The retention periods are determined as follows:
  • Account Information: If you have an active account, we retain your name, email, and address for the duration of your account’s existence. If your account is inactive for 24 months (no logins or orders), we will delete or anonymize your information (except for data needed for legal compliance).
  • Order & Transaction Records: We retain order details and payment records for 7 years to comply with tax and accounting regulations and to handle potential after-sales issues (e.g., warranty claims for watches).
  • Website Usage Information: Non-identifiable browsing data (e.g., cookie information) is retained for 12 months, after which it is aggregated and anonymized for analytics purposes.
  • Marketing Information: If you subscribe to our newsletter, we retain your email address until you unsubscribe or request deletion.

7. Your Rights Regarding Personal Information

You have the following rights regarding your personal information collected by Dooneyd. We will respond to your requests within a reasonable time (typically 30 days) in accordance with applicable laws:

7.1 Access Right

You can request a copy of the personal information we hold about you (e.g., your order history, account details) by logging into your Dooneyd account or contacting us at [email protected].

7.2 Correction Right

If your information is inaccurate or incomplete (e.g., outdated shipping address, wrong phone number), you can update it through your account settings or request us to correct it.

7.3 Deletion Right

You can request to delete your personal information (e.g., deleting your account, removing your review) if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent. We will delete the information unless we are required to retain it by law (e.g., tax records).

7.4 Withdrawal of Consent

If you previously consented to the use of your information for marketing purposes (e.g., receiving promotional emails), you can withdraw your consent at any time. This will not affect the lawfulness of the use of your information before the withdrawal.

7.5 Data Portability Right

You can request to receive your personal information in a structured, machine-readable format (e.g., your order history in CSV format) or ask us to transfer it to another data controller (where permitted by law).
To exercise these rights, contact us at [email protected] with your name, registered email address, and a clear description of your request. We may ask you to provide additional information to verify your identity (e.g., a copy of your order confirmation) to protect your information from unauthorized access.

8. Privacy of Minors

Our website and services are not intended for individuals under the age of 16. We do not intentionally collect personal information from minors under 16. If we learn that we have collected information from a minor under 16 without the consent of a parent or legal guardian, we will immediately delete the information. If you are a parent or guardian and believe your child has provided us with personal information, contact us at [email protected] to request deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our business practices (e.g., adding new features that collect additional information). When we make changes:
  • We will update the “Last Updated” date at the top of this policy.
  • We will post the revised policy on our official website.
  • For material changes (e.g., changes to how we share your information), we will notify you via email (sent to your registered email address) or a pop-up notice on our website at least 7 days before the changes take effect.
Your continued use of our website or services after the changes take effect constitutes your acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
We will review your inquiry and respond to you promptly.