Shipping Policy

Shipping Policy

1. Introduction

This Shipping Policy outlines the terms, processes, timelines, and global free shipping benefit for deliveries of products purchased from Dooneyd’s official website, including handbags, wallets, business cases, travel accessories, apparel, shoes, and watches. By placing an order, you acknowledge and agree to the provisions outlined below.

2. Shipping Destinations

Dooneyd offers global free shipping to most countries and regions worldwide. A complete list of eligible destinations is available during the checkout process—enter your shipping address to confirm if delivery is available to your location. Note that shipping to remote areas (e.g., certain island territories, rural regions with limited logistics access) or countries with strict import regulations may be subject to extended delivery timelines or require additional documentation. We reserve the right to restrict shipping to destinations where local laws prohibit the import of our products.

3. Order Processing Time

Before your order is shipped (including those eligible for free shipping), it undergoes verification, quality checks, and preparation. Typical processing times are as follows:
  • In-stock items (marked “In Stock” on the product page): Processed within 1–3 business days (Monday to Friday, excluding public holidays). During peak periods (e.g., holiday seasons, Black Friday sales), processing may extend to 4–5 business days, and we will notify you via email if significant delays occur.
  • Pre-order items (marked “Pre-Order”): Processing begins once the product is in stock, with the estimated stock arrival date clearly displayed on the product page. You will receive an email notification when your pre-order item is available and your order starts processing.
  • Customized/personalized items (e.g., monogrammed wallets, engraved watches): Require additional production time (typically 5–7 business days) before processing, as these items are crafted to your specifications.

4. Global Free Shipping Benefit

4.1 Eligibility for Free Shipping

  • No minimum order value: All orders placed through Dooneyd’s official website qualify for free shipping, regardless of the total purchase amount or number of items.
  • Product exclusions: Only oversized or hazardous items (if applicable) may be excluded from free shipping—such exclusions are clearly marked on the product page, and alternative shipping options will be provided during checkout.
  • Destination coverage: Free shipping applies to all eligible destinations listed during checkout; no additional shipping fees will be added to your order total.

5. Delivery Timelines

After your order is processed and shipped, delivery timelines vary by destination but follow these general guidelines:
  • Domestic shipments (within the country of Dooneyd’s fulfillment center): 3–7 business days from the date of shipping.
  • International shipments (outside the country of fulfillment): 6–12 business days from the date of shipping. This timeline excludes customs clearance time, which may add 1–3 business days depending on the destination country’s customs procedures.
  • Remote area shipments: Deliveries to remote regions may take 10–15 business days due to limited logistics frequency.
Note that delivery timelines are estimates and may be affected by factors beyond our control, including customs delays, weather conditions, or local courier disruptions.

6. Shipping Methods

Dooneyd partners with reputable global logistics carriers (e.g., DHL, FedEx, UPS, and local postal services) to ensure reliable and timely delivery. The specific carrier for your order is selected based on your destination, with the goal of balancing speed and cost-effectiveness while maintaining the free shipping benefit.
  • We do not offer expedited shipping options (e.g., overnight, 2-day delivery) at this time—all orders are shipped via standard shipping methods to fulfill the global free shipping commitment.
  • Once your order is shipped, you will receive a shipping confirmation email with a unique tracking number and a link to the carrier’s official website, where you can monitor real-time shipment status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

7. Customs, Duties, and Taxes

For international shipments, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country’s customs authorities. These charges are the sole responsibility of the customer and are not included in the product price or covered by Dooneyd’s free shipping benefit.
  • Dooneyd is not responsible for calculating, collecting, or reimbursing customs duties or taxes. The amount of such charges varies by country and is determined by local customs regulations (e.g., based on the product’s value, type, or origin).
  • We recommend contacting your local customs office before placing an order to understand potential fees and documentation requirements. Delays in delivery may occur if the package is held by customs for inspection or if additional information (e.g., proof of purchase) is required—you are responsible for providing any requested documentation to facilitate clearance.

8. Order Tracking and Delivery Confirmation

  • Tracking information: After your order is shipped, a shipping confirmation email will be sent to your registered email address within 24 hours. This email includes your tracking number and instructions for accessing the carrier’s tracking portal.
  • Tracking updates: Carrier tracking information is updated periodically (usually 2–3 times per day). If tracking shows no updates for more than 5 business days, or if the status is marked “Delivery Failed” or “Undeliverable,” contact our customer service team immediately for assistance.
  • Delivery confirmation: Most carriers require a signature upon delivery to confirm receipt. If no one is available to sign, the carrier may leave a delivery notice with instructions for rescheduling delivery or picking up the package from a local facility.

9. Shipping Exceptions and Issue Resolution

9.1 Undeliverable Packages

A package may be marked “Undeliverable” by the carrier due to reasons such as an incorrect/incomplete shipping address, the recipient’s unavailability to accept delivery, or a destination that is inaccessible. In such cases:
  • The carrier will typically attempt re-delivery 1–2 times before returning the package to Dooneyd.
  • If the package is returned to us, we will notify you via email and offer two solutions: (1) re-ship the order to a corrected address (still covered by free shipping) or (2) process a full refund for the product price. You must respond within 7 days of receiving this notification; otherwise, the refund will be automatically processed.

9.2 Lost or Damaged Packages

  • Lost packages: If your order does not arrive within the estimated delivery timeline (plus 3 business days for potential delays), contact us at [email protected] with your order number and tracking number. We will investigate the shipment with the carrier; if the package is confirmed lost, we will re-ship the order for free or issue a full refund, whichever you prefer.
  • Damaged packages: If you receive a package that is visibly damaged, or if the product inside is damaged during transit, notify us within 48 hours of delivery. Provide clear photos of the damaged package, the product, and your order packing slip. We will arrange for a free replacement shipment or issue a full refund without requiring you to return the damaged item.

10. Prohibited and Restricted Items

Dooneyd does not ship products that are prohibited or restricted by the destination country’s laws or the carrier’s policies. Examples of restricted items may include certain leather goods (in countries with strict animal product regulations) or watches with lithium-ion batteries (in regions with air transport restrictions). It is your responsibility to ensure the products you order are allowed in your destination country. If an order is rejected by customs or the carrier due to being prohibited/restricted, Dooneyd will not be liable for any resulting costs, delays, or losses, and a refund will be issued only after the product is returned to us.

11. Contact Us

If you have questions about this Shipping Policy, need help tracking your order, or want to resolve shipping-related issues (e.g., delayed delivery, undeliverable packages), contact our customer service team at:
  • Account Portal: Log into your Dooneyd account, navigate to the “Order Management” section, and submit a shipping inquiry.
Our team responds to all shipping-related requests within 24 business hours and works to resolve issues promptly.